Are you experiencing trouble with captions in your project? Let's get that sorted out!

First things first, let's make sure your video upload is fully processed. Simply head over to your uploads and hover your mouse over the video.

If you notice any issues with the download or if processing isn't complete, you may need to re-upload the file. Once it's uploaded again, make sure to verify that it's fully processed. Then, you can easily add it to your project or create a new one.

If you've followed these steps and are still encountering difficulties with creating captions, don't hesitate to reach out to our support chat. We're here to assist you every step of the way!

Continue to How to Add Captions to your video